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Regional Service & Parts Sales Manager (North America, USA, Canada, Mexico)
Numer referencyjny0005/2016
BranżaInżynieria / Konstrukcje / Technologia, Sprzedaż
LokalizacjaStany Zjedn. Ameryki, USA
WprowadzenieOur Client is a leader in production of construction, mining, agriculture machinery.
Currently the company is looking for Regional Service & Parts Sales Manager
ObowiązkiThe candidates will work within the company’s America national headquarters based in Texas. The Regional Service & Parts sales Manager will provide after sales parts and technical consulting to assist company dealers so as to maximize customer satisfaction. The jobholder will be responsible for the implementation and management for dealer service and warranty policy & provisions and will provide individual dealer service/parts needs assessment, develop action plans and achieve measurable business results. The jobholder will work closely to implement all parts and service after-sales plans and communicate, coordinate all related service/ parts issue with Company headquarters in Europe. Responsible for dealer's parts sales performance in accordance with established plans. Establish better integration between the Company and customers through frequent visits with dealers to improve relationships with major and potential customers.

• Manager service and warranty process & monthly reporting
• Develop and implement a territory parts business plan for the dealers by helping to identify and evaluate all new parts business growth opportunities & identify local parts supply network.
• Assist dealers to improve service performance with deployment of targeted training and best practices.
• Leverage Company service & parts systems to improve service and parts administration
• Provide monthly warranty, quality and parts business reporting
• Assist dealers in establishing key customer relationships with targeted contact management and on-site customer visits.
• Assist dealers in identifying strategic account management and gather market intelligence for corporate parts/service marketing development.
• Influence dealer organization to embrace services such as extended service plans and expansion of various service offerings
• Conduct training programs and seminars for dealers to advance the effective use of company service/ parts programs
• Implement parts programs and follow up as necessary to ensure timely initiatives are taken
• knowledgeable of competitive parts practices and programs
• Provide input for corporate reports and forecasts for management reporting as necessary
• Handle dealer Service & Parts
OczekiwaniaThe qualified candidate will have: Bachelor's Degree 5+ years of experience in Service & warranty admin, Parts sales, or business development (agricultural or construction equipment preferred)
Ability to Travel 40%.

The ideal candidate will have:
• Product support and/or service marketing experience within the industry
• Demonstrated communication and negotiation skills and a self- starter that is results oriented
• Collaborative spirit and capable in cross functional management & communications
• Proficient with the MS Office Suite (Excel, Word, PowerPoint, and Outlook)
• Knowledge of dealership operations and Construction equipment industry
• Languages: English & Spanish
InneWe invite interested candidates to send current CV through HRIC recruitment platform using "Apply" function or directly to e-mail address: jw@hric.pl